It would be an understatement to say that billing has been our biggest nightmare. A big part of the problem is the fact that working with insurers has become so complex that a rocket scientist would be pulling his hair out even to attempt processing medical claims.
I have started out with five different billers over the past two years. With each one, until now, two major problems developed. On the patient’s side, statements were getting messed up. I’m in this line of work to help people get well. When a patient is sent the wrong bill it makes them angry, which I can certainly understand. But in response to those mistakes, the patient may not come back and then I can’t help them.
The second problem is with bad claim submissions. It doesn’t matter how hard we work, we cannot survive financially without submitting clean claims. Twice, in so many years, we have been near bankruptcy despite working very hard and trying to get by on a shoe string budget. If we fail as a business then we will not be here to help anyone get well.
In response to these two problems, both which are patient-centered, I have switched billers trying to find the best solution. We were recently blown away by the efforts of Leanne, our new biller while she was working on our accounts on behalf of a previous billing company. She is a hard worker and is detail oriented. She has worked tirelessly to get things right. We asked her to come work for us and . . . it is our good fortune that she accepted.
From this point forward I have great confidence we will get this right. Because prior accounts were left in such a mess it is still possible, but unlikely, that you could get an incorrect bill. I would deeply regret that. If it happens, please let us know and we will do our best to fix it. But from this point forward I don’t think that will be happening. Thanks for understanding.